Nearshore, bilingual
Call center & answering services in Mérida
Located in a modern facility, our Mérida center delivers bilingual, nearshore BPO support to North American markets with cost efficiency and exceptional service. It is the fastest way to add fluent Spanish coverage without offshore time-zone gaps.
How Emvia operates
- 24/7/365 coverage
- Nights, weekends and holidays included on every plan.
- 4 delivery centers
- Kansas City, Knoxville, Tampa and nearshore Mérida, Mexico.
- 30+ languages
- Bilingual agents plus on-demand interpretation.
- Live in 72 hours
- Essential accounts can be answering calls within three days.
Bilingual nearshore delivery
What the Mérida team does best
Every program is staffed and supervised locally, then backed by our other centers for overflow, redundancy and after-hours coverage.
True bilingual agents
Native Spanish and fluent English on the same queue—no transfer, no interpreter handoff.
North American hours
Central-time overlap means live coverage during your customers' actual business day.
Cost-efficient scale
Nearshore rates that let you staff more hours for the same budget.
Areas we serve from Mérida
- United States
- Canada
- Mexico
- Latin America
Trust & compliance
Built for regulated, security-conscious teams
Support for healthcare, finance, legal and government programs runs on documented controls—so procurement and security reviews move quickly.
HIPAA-aligned workflows
Business Associate Agreements available, with PHI handling procedures and agent training for healthcare programs.
PCI-conscious call handling
Payment conversations follow pause-and-resume recording and restricted-data workflows.
SOC-aligned controls
Role-based access, least-privilege systems provisioning and audited change management.
Signed NDAs & confidentiality
Every agent and supervisor is background checked and bound by confidentiality agreements.
NoteAsk for our security overview and sample BAA during scoping—we'll send both before contracting.
Our other delivery centers
Ready to add coverage in Mérida?
Tell us your call volume and hours, and we'll come back with a staffing plan and pricing.
Takes 2 minutes · Reply with pricing within one business day