Pricing
24/7 coverage. Pay for the minutes you use.
We're a 24/7/365 answering and customer support team on every plan. Start with no minimum commitment at $1.75 per live minute. Volume-based discounts are available.
How the billing works
A billed minute is live agent talk time on your behalf — scripting, integrations, training and reporting are included in the rate. Essential has no minimum commitment: you pay only for the minutes we handle. On Growth and Premier you commit to a monthly bundle of minutes so we can reserve trained, scheduled agents on your queue, and we quote your rate against that volume. Coverage never stops if you run past a bundle.
Estimator
Estimate your Essential monthly cost
Enter your expected monthly live minutes and see what Essential costs at $1.75 per live minute — no commitment required. Volume-based discounts are available.
Essential has no minimum commitment — you pay $1.75 for each live minute our agents handle.
Estimated monthly cost
$875.00
500 minutes × $1.75 per live minute
- Average per day
- $29
- Annualized
- $10,500
- Commitment
- None
Estimate only. Volume-based discounts are available. Growth and Premier are quoted at a lower per-minute rate.
Plans
Pick the plan that fits your volume
Every plan below is live around the clock, including weekends and holidays.
Essential
For smaller teams that need after-hours and overflow calls answered by a real person, with no monthly commitment.
$1.75
per live minute, pay as you go
No minimum commitment
$1.75 per minute, billed on usage
Overage No overage — you only pay for minutes used
No minimum minutes or monthly commitment
24/7/365 live answering, holidays included
Bilingual English & Spanish agents
Custom call scripts and escalation rules
Message delivery by email and SMS
Online portal with call recordings
Standard reporting dashboard
Growth
For growing teams handling steady daily volume across more than one channel.
Custom quote
priced on your monthly minute commitment
1,500 live minutes / mo
Lower per-minute rate than Essential
Overage Set with your plan
Everything in Essential
Voice, email and live chat coverage
CRM and helpdesk integration
Appointment scheduling and intake forms
Named account manager
Monthly performance review
Premier
For high-volume programs that need a dedicated, trained team on your brand.
Custom quote
priced on your monthly minute commitment
5,000 live minutes / mo
Our lowest standard per-minute rate
Overage Set with your plan
Everything in Growth
Dedicated named agent team
QA scorecards and call calibration
Custom reporting and data exports
Priority routing and surge coverage
Quarterly CX strategy session
Enterprise
For full BPO programs at scale: multi-site delivery, multilingual coverage, compliance requirements and custom SLAs.
Custom pricing · volume-based rate
- Full-time and blended agent teams
- Multilingual support beyond English & Spanish
- BAAs, HIPAA, PCI and SOC-aligned workflows
- Custom SLAs with contractual credits
- Dedicated technology and integration build
- Executive business reviews
Compare
Every plan, side by side
| Compare plans | EssentialNo minimum commitment | Growth1,500 live minutes / mo | Premier5,000 live minutes / mo | EnterpriseCustom minute volume |
|---|---|---|---|---|
| Coverage | 24/7/365 | 24/7/365 | 24/7/365 | 24/7/365 |
| Included minutes | No commitment | 1,500 / mo | 5,000 / mo | Custom |
| Effective rate | $1.75 / min | Quoted | Quoted | Volume-based |
| Overage rate | None — usage billed | Quoted | Quoted | Negotiated |
| Channels | Voice | Voice, email, chat | Voice, email, chat, SMS | Omnichannel + back office |
| Languages | English, Spanish | English, Spanish | English, Spanish + on request | 30+ languages |
| Onboarding time | 72 hours | 5 business days | 2 weeks | Scoped with you |
| Integrations | Email / SMS delivery | CRM & helpdesk | CRM, helpdesk, custom API | Custom build |
| Reporting | Standard dashboard | Monthly review | Custom reporting | Executive reviews |
| Service level | Standard SLA | Standard SLA | Priority SLA | Custom SLA + credits |
Essential
No minimum commitment
- Coverage
- 24/7/365
- Included minutes
- No commitment
- Effective rate
- $1.75 / min
- Overage rate
- None — usage billed
- Channels
- Voice
- Languages
- English, Spanish
- Onboarding time
- 72 hours
- Integrations
- Email / SMS delivery
- Reporting
- Standard dashboard
- Service level
- Standard SLA
Growth
1,500 live minutes / mo
- Coverage
- 24/7/365
- Included minutes
- 1,500 / mo
- Effective rate
- Quoted
- Overage rate
- Quoted
- Channels
- Voice, email, chat
- Languages
- English, Spanish
- Onboarding time
- 5 business days
- Integrations
- CRM & helpdesk
- Reporting
- Monthly review
- Service level
- Standard SLA
Premier
5,000 live minutes / mo
- Coverage
- 24/7/365
- Included minutes
- 5,000 / mo
- Effective rate
- Quoted
- Overage rate
- Quoted
- Channels
- Voice, email, chat, SMS
- Languages
- English, Spanish + on request
- Onboarding time
- 2 weeks
- Integrations
- CRM, helpdesk, custom API
- Reporting
- Custom reporting
- Service level
- Priority SLA
Enterprise
Custom minute volume
- Coverage
- 24/7/365
- Included minutes
- Custom
- Effective rate
- Volume-based
- Overage rate
- Negotiated
- Channels
- Omnichannel + back office
- Languages
- 30+ languages
- Onboarding time
- Scoped with you
- Integrations
- Custom build
- Reporting
- Executive reviews
- Service level
- Custom SLA + credits
Get a quote
Tell us your volume and we'll price it
Send us your details and expected monthly minutes — a member of our team replies within one business day.
Questions
Pricing FAQ
- How are minutes counted?
- You are billed for live agent talk time, rounded to the nearest six seconds. Hold time and wrap-up notes are included in the rate, and we never bill for spam or wrong-number calls.
- What happens if we go over our commitment?
- Nothing stops — your coverage stays live and additional minutes bill at your plan's overage rate. Essential has no commitment at all, so you simply pay for the minutes you use. If you consistently run high volume we'll move you to the tier with the lower per-minute rate.
- Do unused minutes roll over?
- On Growth and Premier, minutes reset at the start of each billing cycle because your commitment reserves trained, scheduled agents on your account. Essential has no bundle to use up — you're billed only for live minutes.
- How long is the contract?
- Essential is month-to-month with no minimum commitment. Growth and Premier are month-to-month after an initial 90-day term, and Enterprise agreements are typically 12 months with volume pricing tied to committed minutes.
- How fast can we go live?
- Essential accounts can be answering calls within 72 hours. Larger programs follow our five-step launch process, with Enterprise timelines scoped alongside your team.
- What does onboarding include?
- Discovery, call flow and script design, agent training on your brand and systems, integration setup, and a supervised go-live — all included in your monthly rate, with no separate setup fee on Essential, Growth or Premier.
Let's size the right plan together
Tell us your call volume and hours and we'll map it to the right plan—usually within one call.
Takes 2 minutes · Reply with pricing within one business day