5 Tips for Placing Callers on Hold and Keeping Them Happy
September 3, 2025
Learn how call center agents can place customers on hold without damaging relationships. Expert BPO strategies for better customer experience from Emvia CX.
Emvia Blog
Welcome to the Emvia blog, your guide to industry trends, best practices, and expert opinions in customer experience (CX) and Business Process Outsourcing (BPO). Discover the insights and solutions you need to create seamless service where every customer feels valued and understood.
Call Answering Service: Benefits for Your Business
August 26, 2025
Discover how a professional answering service saves costs, boosts productivity, and elevates your customer experience.
Top 5 Industries Benefiting Most from BPO in 2025
July 22, 2025
Discover the top five industries seeing the biggest gains from business process outsourcing (BPO) in 2025 and how Emvia helps them thrive.
Better Communication, Better Outcomes: Why Answering Services Are Essential for Higher Education
July 8, 2025
Boost communication and student satisfaction with 24/7 answering services for higher education. Discover Emvia's BPO solutions today.
The Hidden Costs of In-House Customer Service (And How BPO Services Can Fix That)
June 17, 2025
In-house customer service costs more than you think. Learn how business process outsourcing (BPO) can reduce expenses and improve your customer experience.
Why Scripted Customer Service Is Out—and Genuine CX Is In
June 10, 2025
Say goodbye to static call center scripts. Learn how modern BPO providers like Emvia enable genuine conversations for better customer service experiences.
Proximity Pays Off: Why Smart Brands Choose Nearshore
June 2, 2025
Discover why smart brands choose nearshore customer support over offshoring. Nearshore call centers drive better CX, stronger connections, and higher ROI.